Experience is everything
We use our experience to help you improve yours.
Mystery Shopping gives you the real story—what’s working, what’s not, and what could be better. We’re here to help you protect your school’s reputation and make sure your team is following the process. Our reports break down what the student experience really feels like and give you clear steps to boost satisfaction and increase enrollments. If something’s off, we’ll tell you. And if it’s solid but has room to grow, we’ll show you exactly where and how.
it's more than just a service
Improves the customer experience
Identifies training needs
Mystery Shopping allows you to uncover invaluable insights to propel your business forward. We’re committed to safeguarding your school’s integrity and compliance by ensuring adherence to ethical standards and industry regulations. Our reports provide a roadmap for elevating student experiences, satisfaction and increase conversion rates. If it’s not good, we’ll tell you why. If it’s good but could be better, we’ll document and analyze that, too.
how it works:
The Report
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We call your school, posing as a regular student. During the call, we carefully observe and take note of our experience, paying attention to every detail.
We submit a detailed report, providing feedback and insights about the call. This report is then compiled into a comprehensive evaluation that is shared with you.
You can use this valuable information to identify areas of improvement and enhance the overall student experience.
