We use our experience to help you improve yours
"How Can I Help You?" Is Killing Your Conversions.
It sounds polite. It feels helpful. But in admissions? It’s the line that quietly loses more students than anything else. Here’s Why
It puts the burden back on the student, right when they’re the least prepared to carry it.
They’re unsure. Anxious. Curious, but cautious.
And when a rep leads with “How can I help you?” it creates an opening for the worst-case scenario: “How much does it cost?” Once that question’s out there before trust, value, or fit have been established the student often shuts down. They ghost. They call the next school on their list. And the opportunity? It’s gone.
We don’t guess what your team is saying. We listen
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We pose as real students and walk through your admissions experience exactly how they do.
Then we deliver real insights on:
What your team says that builds trust… or quietly breaks it
Where prospects get stuck, rushed, or ignored
Why students don’t show, apply, or enroll: and how to fix it
We don’t sugarcoat it. We just tell you the truth, and we back it up with a game plan.
How it works:
We call your campus as a real student, documenting tone, pacing, trust-building, compliance, and clarity.
You get a full breakdown of the interaction the good, the bad, and the “we need to fix this now.”
We don’t just critique we coach. You’ll get tips to help your reps close stronger and serve better.
Every missed enrollment starts with a missed moment. And often, those moments sound like:
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“How can I help you?”
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“You can always check our website.”
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“Let me know if you have any questions.”
Your team can do better. We’ll show them how starting with what they don’t even realize they’re doing wrong.
